May helpdesk tickets by category and SLA breaches
helpdesk-tickets-report · timeout 1200 s · source
The ask
Sent verbatim as the prompt. The agent works in a copy of the workspace below and sees nothing else.
Can you turn the helpdesk export into May's report for Thursday's ops meeting - tickets per category and how many breached the SLA? Save it as tickets_report.xlsx with live formulas, and write the headline in memo.md. Gwen's email and the policy in the folder say how we count.
Workspace
- IT_service_levels_2024.txt
- IT_service_levels_2026.txt
- email_from_gwen.txt
- helpdesk_tickets_export_2026-06-01.csv
Expected deliverables
- memo.md
- tickets_report.xlsx
Checks
The task passes only when every required check passes. Reference answers, tolerances, and the planted traps are in the repository, not here.
| Check | Type | Required | Failed (frozen) / 6 |
|---|---|---|---|
| tickets_report.xlsx exists | file_exists | yes | 0 |
| live formulas | xlsx_has_formulas | yes | 0 |
| no error cells | xlsx_no_errors | yes | 2 |
| Email tickets (no merged, spam or April tickets) | xlsx_value_present | yes | 1 |
| Network SLA breaches (business hours, holiday skipped) | xlsx_value_present | yes | 3 |
| total tickets | xlsx_value_present | yes | 1 |
| total SLA breaches | xlsx_value_present | yes | 3 |
| memo states the breach count | text_sentence_matches | yes | 2 |
Recorded results, complete desk comparison
pass pass, frozen scorer only fail timed out
| System | Repetitions | Frozen / 3 | Raw / 3 | Median minutes | Mean cost (USD) |
|---|---|---|---|---|---|
| Proto / DeepSeek V4.1 Flash | 3 | 3 | 7.6 | 0.0856 | |
| Codex / GPT-5.6 sol | 0 | 0 | 5.8 | 0.7804 |
Per-attempt check verdicts, raw and frozen verdicts, usage, receipt and artifact hashes for this task are in results/latest/attempts.jsonl under "task": "helpdesk-tickets-report".